We use six layers of protection to ensure your personal data remains secure and is never misused.
256-Bit SSL Encryption
All data transmitted between your device and u31 servers is protected with 256-bit SSL encryption — the same industry standard used by leading financial institutions worldwide. Your information cannot be intercepted or read while in transit.
Secure Data Storage
Your personal data is stored on servers protected by multi-layered access control systems. Only staff with specific authorisation may access this information, and every access is logged for audit purposes.
User Privacy Controls
You have full control over your data. Through your u31 account settings, you can update, correct, or request deletion of your personal information at any time in accordance with your rights.
No Data Sales
U31 has never and will never sell your personal information to advertisers, data brokers, or any third party for commercial purposes. Your data is used only for the purposes stated in this policy.
24/7 Threat Monitoring
The u31 cybersecurity team monitors our systems around the clock to detect and address any threats or unauthorized access attempts. Affected users will be notified of any security incidents in accordance with established procedures.
Transparent Cookie Management
U31 uses cookies solely to improve user experience and for internal analytics purposes. We clearly explain the types of cookies used, and you can manage your cookie settings through your web browser at any time.
- Information We Collect
- How We Use Your Data
- Information Sharing
- Cookies & Tracking Technologies
- Storage & Security
- Your Rights
- Children's Data
- Third-Party Links
- Policy Changes
- Contact Us
This Privacy Policy ("Policy") describes the information collection and usage practices of u31 ("we", "Platform", or "Company") in connection with the services we provide through the u31.lc website, mobile app, and all related channels. By using our platform, you agree to the terms set out in this Policy.
U31 collects your personal information through the following methods:
A) Information you provide directly:
- Full name, date of birth, and identification number (for the KYC process)
- Email address and mobile phone number
- Bank account or e-wallet information for payment processing
- Identity verification documents such as national ID or passport
- Communication details you provide when contacting our support team
B) Information collected automatically:
- IP address, device type, and operating system
- Server log data including access times and pages visited
- General location information based on your IP address
- Game usage data and wagering activity within the platform
The information we collect is used for the following purposes:
| Purpose of Use | Legal Basis |
|---|---|
| Identity verification (KYC) and fraud prevention | Legal obligation |
| Processing deposits and withdrawals | Contract execution |
| Provide customer support | Contract execution |
| Send account notifications and promotions | Legitimate interest / Consent |
| Usage analytics and platform improvement | Legitimate interest |
| Anti-money laundering (AML) regulatory compliance | Legal obligation |
U31 does not sell your personal information. We only share data in the following limited circumstances:
- Payment service providers — to securely process your deposits and withdrawals.
- KYC service providers — to carry out mandatory identity verification.
- Statutory authorities — when required by law or a valid court order.
- Technical service providers — for platform operations, subject to strict confidentiality agreements.
All third parties we work with are required to comply with data protection standards equivalent to our own.
U31 uses cookies and similar tracking technologies to enhance your experience. Types of cookies we use:
- Essential Cookies — Required for core platform functions such as login and session security. Cannot be disabled.
- Preference Cookies — Stores your preferences such as language and display layout.
- Analytics Cookies — Helps us understand how users interact with the platform for improvement purposes.
- Security Cookies — Used to detect suspicious activity and protect your account.
You can manage or disable non-essential cookies through your browser settings. However, disabling essential cookies may affect platform functionality.
We implement robust technical and organisational security measures to protect your data:
- Data encryption in transit (SSL/TLS 256-bit) and at rest (AES-256)
- Role-based access control — only staff who require access for their duties are permitted
- Periodic security audits by independent third parties
- Server infrastructure hosted in certified data centres with full redundancy
- Intrusion detection system and continuous 24/7 monitoring
Your personal data is retained for as long as your account is active or as required to fulfil legal obligations, typically not exceeding 7 years after account closure.
As a u31 user, you have the following rights regarding your personal data:
To submit any request related to the rights above, please contact our privacy team through the provided support channels.
The u31 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of anyone under 18. If we discover that a minor's data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child has registered an account on u31 are urged to contact our support team immediately.
The u31 platform may contain links to third-party websites or services that have their own privacy policies. u31 is not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policy of any third-party website you visit through links on our platform.
U31 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you via in-platform notifications or email at least 14 days before taking effect. Continued use of the platform after the effective date of such changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Privacy Officer via:
- 24/7 Live Chat within the u31 platform
- Official u31 Telegram
- Email: [email protected]
We aim to respond to all privacy-related enquiries within 72 working hours. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country.
By registering and using the u31 platform, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.