At u31, the joy of playing only means something when done responsibly. We provide a range of self-control tools, practical guides, and ongoing support so every player in Malaysia can enjoy a healthy and controlled gaming experience.
Gambling should be a form of entertainment, not a source of income. Set your limits, recognise the warning signs, and seek help early if needed. u31 is always here to support you.
U31 provides six self-control tools that you can activate directly from your account settings. You are in full control.
Set the maximum daily, weekly, or monthly deposit amount allowed for your account. Once this limit is reached, our system will automatically block any additional deposits until the limit period resets. This simple step helps you stay within your actual means.
Control how long you play each day. When your set time limit is nearly reached, u31 will send you a reminder. Once the limit is hit, your session will be ended automatically — helping you take a break and avoid spending too much time on screen.
Set the maximum loss amount you are willing to accept within a given period. Once your losses reach the set limit, the u31 system will temporarily suspend your betting activity, giving you space to think clearly.
Need a short break? Activate a temporary cool-off period of 24 hours, 48 hours, or 7 days. During this time, you will not be able to log in or place any wagers. Your account remains secure and will be accessible again once the cool-off period ends.
If you feel that gambling is having a negative impact on your life, the self-exclusion option allows you to close your u31 account permanently or for an extended period — 1 month, 3 months, 6 months, or indefinitely. We will fully respect your decision.
U31 automatically sends periodic reminders during your gaming session — letting you know how long you have been playing and how much you have spent. These reminders help you stay aware and make smarter decisions throughout your session.
At u31, we believe online gaming can be an enjoyable entertainment activity as long as it is done the right way. Below is a comprehensive guide we have prepared to help you play responsibly at all times.
Before you start, please keep these key principles in mind:
Recognise early warning signs before the problem becomes more serious. If you are experiencing any of the following situations, please consider seeking help:
U31 is an exclusive platform for individuals aged 18 and above. We take this responsibility seriously:
If you or someone you know needs help with a gambling problem, the following support channels are available:
Answer the questions below honestly to assess your gambling habits:
Use the Login button at the top of the page to access your account.
Click your profile icon and select "Settings" from the dropdown menu.
Look for the dedicated tab or section for self-control tools in your account settings.
Choose the type of limit you want — deposit, time, loss, or self-exclusion.
Your limits will take effect immediately upon confirmation. Some limit changes may require a security waiting period.